Freestyleshop is your online skate shop for the latest skate fashion and hardgoods. We sell top of the line name brand skate shoes, skate clothing, skate decks, skate trucks, skate wheels and much more. with the latest skate shoes from top name brands such as Alien Workshop, Almost, Circa, Darkstar, Deathwish, Element, Etnies, Fallen, Girl, Globe, Hook-Ups, Lakia, Osiris, Plan B, Santa Cruz, Sector Nine, SK8MAFIA, Spitfire, Toy Machine, Zero, Zoo York and many more. Your customer experience and satisfaction is our top priority and goal. Our staff of Product Specialists and Customer Service Representatives provides assistance to customers who need assistance on ordering or have questions about an existing order. Our priority is to offer the best shopping experience possible. If you ever have any questions on any of our product or policies please send us an email. All emails are replied to in less than 24 hrs. Freestyleshop is owned and operated by skaters. Your feedback is always welcome. Again, Your customer experience and satisfaction is our top priority and goal. Thanks for checking us out, skate hard... Freestyleshop .com
Tax Policy
California state residents are subject to sales tax.
Domestic Shipping Information - United States Postal Service (USPS), United Parcel Service (UPS) and Fed Ex is our standard method of shipment to all areas within the Continental U.S. - FREE SHIPPING - We pay ground shipping cost on all orders of $89.99 or more to destinations within the continental United States (lower 48 states). Items 10 pounds or more or complete skateboards or components for a complete skateboard may be assessed a handling and shipping charge. - We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order. - Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost. - Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal or Fed Ex - Freestyleshop is not responsible for any delays in shipping once it has left our warehouse and or any tariffs or custom fees that the carrier may charge the customer for pick-up or delivery. - Service regardless of shipping option chosen. - The shipping address has to match the billing address, due to high fraud on the internet we only ship to the billing address associated with the credit card. We do not ship to alternative addresses. International Shipping Information - All international packages are sent via USPS or UPS. Packages are always insured and all packages must be signed for when delivered. *** Please be aware that your order can only be shipped to the billing address of your credit card. Shipping estimates: - $38.00 for a small sized package, $48.00 for a medium sized package, and $95 for a large sized package). (Canadian packages are generally about $10.00 less). Shipping costs will be calculated at checkout and are determined by weight & destination. You can always begin the checkout process and opt not to continue with it once shipping costs are established. To do this, simply place your items in your cart and click "Checkout". Once at checkout, enter your name & address and select "International Express" delivery and hit the "apply" button. The shipping rate will be made available to you, even before you have to enter any credit card information. You can then decide to continue or not continue with your order. Please note that on rare occasions, with oversized packages, we will need to contact you for additional shipping charges. You will need to approve these costs before we ship your package. Please note: Over-sized packages ship USPS since this is the most cost-effective for our customers. However, some over-sized packages are subject to additional shipping and handling charges. If this is the case, we will contact you before shipping your package, in order to get your approval. :: Please note that the customer is responsible if any duties & taxes are imposed by your country at your country's border. * Very important - please read! - If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly. - International Return Policy - We do not accept returns from all International orders, including Canada.
Returns & Exchanges If you are not 100% satisfied with your purchase, you may return it to Freestyleshop within 30 days of your receipt date. Please verify that your package meets the conditions stated within our Return Policy Guidelines. Once confirmed follow the Return Instructions listed below. Return Instructions Step 1: Ensure that your return meets our Return Policy Guidelines. Step 2: Contact us before returning any products. Step 3: Download, print and complete the Freestyleshop Return Form and include it in your package. Step 4: Box your product it in its original packaging. Step 5: Address the package or use our mailing label: Freestyleshop Attn: Returns Dept. 18358 Beach Blvd. Huntington Beach, CA. 92648 Step 6: Mail with shipper of your choice. You're responsible for return shipping unless the product is declared defective. Return Policy Guidelines All Products Products and merchandise must be in store bought condition to be returned or exchanged. All returned items must be unused and in new condition. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse. Clothing and Shoes must be unwashed, unworn and free of all human and pet hair. Videos must be unopened & sealed in original packaging. Ramp plans, grip taped decks and custom assembled skateboards, including its parts, cannot be returned. Due to limited stock, replacement product may not be available and cannot be guaranteed. Freestyleshop must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges. Freestyleshop does its best to stock exactly what's pictured on the site, but in some cases, it is beyond our control. Manufacturers will sometimes change the colors on a product to provide options; therefore, colors may vary. Freestyleshop will not be held responsible for items that may differ from image colors on this website. Grip Taped Skateboard Decks and Custom Assembled Skateboards We do not accept returns on grip taped skateboard decks and custom assembled skateboards, including its parts. Defective Products You must contact Freestyleshop within 5 days of receipt of a defective product. Freestyleshop does not guarantee exchange or credit for defective items. If you believe your product is defective, please send it back along with the return form explaining the defect. If the product is determined to be defective upon receipt by Freestyleshop, a full refund will be issued. Freestyleshop will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed. Incorrect Product Shipping If Freestyleshop ships a product other than the product ordered, we will issue a call tag to have the product picked up at our expense. The customer will have the choice of receiving the correct product, another item of the same value, or receiving a full refund including shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed. Manufacturer Money Back Guarantees Freestyleshop does not offer money back guarantees or honor money back guarantees offered by product manufacturers. If you have concerns regarding a product, contact the manufacturer directly to discuss and purchase products in order to be covered under the manufacturer's money back guarantees. Freestyleshop does not endorse or guarantee any manufacturer product claims. Refunds In order to receive a refund, your purchase must be returned with shipping prepaid and include a completed Return Form. All items must be unused in original packaging, with the original packing slip included. Any discrepancies could result in a delay or partial forfeiture of your refund. All products will be inspected upon receipt in our warehouse. If it is determined that the product does not meet our return guidelines, it will be sent back to you. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges. Reimbursement of payment Please allow a minimum of 7-10 business days for refunds to be processed. When receives the returned defective product, your credit card will be credited in full for the defective product plus the shipping cost. Customers returning non-defective products will receive a refund less shipping fees. Shipping and Handling We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post. Delivery Address Change Request In the event a shipping address needs to be changed after your order has been placed, an $11 "Deliver to Another Address" fee will incur. If you have received an exception notification from UPS, contact them directly at 1-877-851-2995 to have the address changed free of charge.
Tel: 1(877) 851-2995 Hours: Monday - Friday 10:00am - 4:00PM PST Email: orders@freestyleshop.com Mailing Address: Freestyleshop 18358 Beach Blvd. Huntington Beach, CA 92648

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